Return Policy

Return Policy on Sterling Silver / Gold and Gold Jewellery

The Catholic Resource Centre & Bookshop wants you to be 100% happy with your purchase. If there is anything you are unhappy with and if you wish to return a product, please follow the instructions on our Returns Page, as well as reading the terms and conditions applicable to jewellery items.

There are a few things to keep in mind when returning jewellery you purchased online from the Catholic Resource Centre & Bookshop:

You have 7 calendar days to return an item from the date you received it. Items have to be in their original condition, as when they were dispatched from our offices and/or handed over to the respective courier/shipping service. The packaging does not need to be intact. Any items that have been personalised or custom made, cannot be returned. You will need to clearly state the reason for your return request, which needs to be accompanied by a picture of your jewellery and sent via email to repository@catholic-pe.co.za prior to shipping the item back to The Catholic Resource Centre & Bookshop. For hygiene reasons any intimate jewellery items, such as pierced earrings, etc., cannot be returned. Please be aware that any items ordered in the incorrect size / length will incur a resizing fee in conjunction with a courier charge for the return and re-delivery of the item.

Important: Please ensure that you send your order back with tracking and insurance. Should the parcel be lost en route to us, you will have to make a claim with your respective courier service.

General Conditions

The Catholic Resource Centre & Bookshop does not offer any warranty or guarantee on our products. Please note that return requests / refunds will only be processed once your email request (see above) has been received by us, and should we undertake to carry out any action, once the item is subsequently received by us. Please note!! The initial postage and packaging charge is non-refundable, except where we have agreed to such costs, in writing. If the items are found to defective (through no fault of your own, e.g., wearing or use), we will replace the items, which includes any shipping charges you have paid, provided that you have not worn, used or damaged the items. The Catholic Resource Centre & Bookshop reserves the right to charge a 20% administration fee on refunds for any returned items.